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Terms of warranty

Did you buy this product through one of our distributors?

If you have purchased this product through a distributor or re-seller, please contact them to begin the warranty process.

If you purchased this unit from Monitech…

Returns within 10 days of purchase
Submit the Warranty Claim within 10 days and return the product within 30 days for 100% refund, 100% credit or exchange.

Returns within 30 days of purchase
Submit the Warranty Claim within 30 days and return the product within 60 days for 90% refund, 100% credit or exchange.
Failure within two years
If the New LCD upgrade kit you purchased after Feb 1, 2018 fails, submit the Warranty Claim within two years of your purchase date. We will repair the item or replace it free of charge and will ship the item back to you via UPS Next Day. If you need a faster return speed, you will cover any additional charges.

Non-warranty repairs
Request a repair if you purchased the product from Monitech over a year ago.
We also offer repair services for all the brands we sell. If you are not sure how to repair your display, send it to us and our experienced repair technicians will repair your unit and return it within 5 days of receipt.

Warranty is void if:

  • Product is shipped to us without completed Warranty Claim and RMA number.
  • Product is damaged due to misuse or improper handling.
  • Any parts are replaced or repaired.
  • Product is used or placed inappropriately.
  • Product is exposed to liquids, harmful gases, electrical shock, physical shock, or temperatures outside -4°F to 140°F (-20°C to 60°C).
  • Product is used with electrical voltage other than 12VDC.
  • Serial or product label is modified or removed.

Warranty & Repair Forms